Young family in St. Petersburg: program, conditions, queue

• Social payment,
• Housing loan,
• Apartment in installments.

Each option has its pros, cons and pitfalls. In this material we will figure out how to become a participant in the MW program, what documents are needed to receive a subsidy, and who can generally apply for social benefits.

To participate in the program, several conditions must be met simultaneously:

• Be under 35 years of age inclusive (single citizen or one of the family members – on the city waiting list),
• Stand in one of the queues:

- as those in need of residential premises provided under social tenancy agreements (next in line as a low-income person),

- as those in need of assistance from St. Petersburg in improving their living conditions.

There are two queues, but getting into the first one is more difficult, and it moves much slower. Not much social housing is being built, and the areas do not offer suitable ones for everyone: Pargolovo, Shushary, Krasnoye Selo.

Now those who were on the waiting list in the late 80s are getting apartments, so there is a chance to wait until they retire. Therefore, the government is trying to somehow thin out this queue with the help of subsidies.

In order to get on the waiting list as someone in need of  housing , you must:

1. Live in St. Petersburg for at least 10 years with permanent registration;
2. Property security: income for each family member should not exceed twice the subsistence level; the value of taxable property (real estate, land, vehicles) should not exceed 10 times the cost of the square. m of housing area in St. Petersburg.
3. Housing provision should not exceed 9 sq.m. total living area per person for individual apartments, and 15 sq.m. for communal apartments.

The formula for communal apartments is calculated as follows: O.P. (yours) = ((total of the entire apartment/living area of ​​the entire apartment)*living area of ​​your room)/number of people in the room.

To become a person on the waiting list for assistance in improving housing conditions, you need to:

1. Live in St. Petersburg for at least 10 years with permanent registration;
2. Housing provision should not exceed 10 sq.m. total living area per person for individual apartments. Citizens living in communal apartments are registered regardless of their size.

Property security is not taken into account in this case. Please also note that in both queues and in all target programs, large families and preferential categories of citizens (veterans, disabled people, heroes, etc.) have priority, even if they submitted documents later, they will receive the right to a subsidy faster.

Is it necessary to have permanent registration for 10 years? Practice shows that the fact of residence in St. Petersburg can be proven in court by hiring a lawyer and bringing two witnesses who will show how many years you have actually lived in the city. And then, with the court’s decision, you can go submit documents to the Housing Department of the district administration.

To register for any queue, the following documents are required :

1.  Certificates of forms No. 7 and No. 9 (they can be requested at the passport department);
2. Copies and originals of passports;
3. Copies and originals of TIN and SNILS;
4. Copies and originals of marriage certificates and birth certificates of children (sometimes they also ask for the mother’s birth certificate if she changed her last name during marriage. It’s better to take it just in case).

In order to join the queue of those in need of housing, in addition to this list you must provide:

4. Salary certificate;

5. Certificate from the tax office.

How to become a participant in the “Youth Affordable Housing” program: procedure

No matter how sad it may sound, first you need to be patient. Still, the bureaucratic component is still strong in our country; there are often cases when, already at the last stage, it turns out that they made a mistake in one letter or number, and the documents have to be redone. However, everyone who has already participated in the program is unanimous: it’s worth it.

So, the first thing you need to do is become a “city waiting list”, i.e. register in queue No. 1 or No. 2. Then:

• Get a certificate stating that you were put on the waiting list,
• Collect a package of documents for submission to the Housing Department:

• — an application to purchase an apartment from an operator, to receive social benefits or a housing loan in accordance with the chosen form of assistance;
• — certificate of registration of the applicant and his family members (form No. 9);
• - characteristics of the residential premises occupied by the applicant and his family members (form No. 7);
• — a copy of the applicant’s marriage certificate (if married);
• — a copy of the birth certificate of the applicant’s children (if available);
• - a copy of the passports of the applicant and adult members of his family.

• Take the collected documents to the housing estate and wait for a call from the Housing Committee. But in practice, it is sometimes better to call them yourself, because... There were precedents for the loss of documents.

Address: pl. Ostrovsky, 11.

Opening hours: daily from 10 to 17 (Friday - until 16-00), lunch from 13 to 14.

Telephone number for citizens: 576-02-73, 710-44-55.

Please note that if during the waiting period, i.e. After submitting all the documents, if your marital status or number of children changes, you must notify JSC “St. Petersburg Center for Affordable Housing”, which is implementing this program.

Options for assistance under the “Youth – Affordable Housing” program

As part of the program, participants choose one of the types of assistance: “Receiving social benefits”, “Purchasing housing from the Program Operator” and “Receiving a targeted housing loan”. Let's take a closer look at each of them.

Social payment

Free provision of funds from the budget of St. Petersburg for the purchase of housing on the primary or secondary market of St. Petersburg or Leningrad Region at the rate of 40% of the cost + 5% for each child in the family.

Important! The program applies only to “city waiting lists.” If one of the family members is not registered, no subsidy is allocated for him.

1. Social benefits can be spent on:
2. - residential premises (house, apartment, room in an occupied apartment, if after that it becomes separate),
3. — equity participation in the construction of residential premises,
4. — share contribution to a residential complex or housing cooperative for obtaining an apartment upon completion of construction,
5. — repayment of the principal debt on a home construction loan or mortgage,
6. In this case, housing must be located on the territory of St. Petersburg or Leningrad Region; the requirement for the readiness of housing under construction is at least 70%.
7. Formula for calculating the amount of social benefits:
8. C = St * Rp * Kp
9. Where:
10. C is the amount of social benefits.

St – average market value of 1 sq.m. residential premises in St. Petersburg (currently it is 71,053 rubles/sq.m.).

Рп – standard housing area in accordance with the Program: for a single person – 33 sq.m.; young or single-parent family of two people - 42 sq.m; three or more people – 18 sq.m. per person.

Kp - the number of percentages of the cost of housing, established by the Program, to provide participants of the Program with a social payment or additional social payment (40% plus 5% for each child).

Frequently asked question: how long to wait for social benefits. Based on the experience of those who have already taken advantage of the subsidy, registration takes from two to four months, depending on the totality of all factors that cannot be taken into account.

However, you need to start looking for new housing as soon as you submit your documents, because... funds are allocated for a period of 1 year. If you do not have time to spend money during this period, it will go back to the budget.

Then you will have to write an application for renewal and go through part of the route again.

Another problem that some participants faced: not every owner is ready to sell living space to a subsidy, because There are often delays in payments and you have to wait several months for money from the state. Discuss this issue with the seller in advance.

Housing loan

This option assumes that you will be provided with an interest-free cash loan for 10 years for the purchase of finished housing on the primary or secondary market, as well as participation in shared construction or housing cooperatives, but only in accredited properties. In this case, the loan amount cannot exceed 70% of the cost of the apartment. The program participant must pay the difference from his own funds.

You can choose an apartment in a building under construction on the Central House of Housing website or during a personal visit: nab. R. Sinks 58 body 3 lit. A, entrance from the courtyard, 2nd floor, right wing, Mon.-Thu. 09-19, Fri. 09-18, tel.: 331-57-37, ext. 9-2305, 9-3904, 9-2206. They will select and book accommodation for free, taking into account all possible discounts and promotions from the seller.

During the term of the loan, in the event of the birth or adoption of children, the program participant can receive an additional free social payment - 5% of the estimated cost of housing for each child.

State housing program for young families in 2022

Many newlyweds begin their lives under the same roof with their parents or separately, but in a small apartment. And there seems to be enough space for two people, but children appear and there is less space.

The state offers young families various support programs when purchasing an apartment or house.

One of them is a project under the federal program “Young Family”, which allows you to receive part of the funds for the purchase of your own housing in the form of a subsidy.

A young family is a government program to provide comfortable and affordable housing to Russian citizens. A federal project that allows young people to solve housing problems. The state provides the opportunity for program participants to count on government benefits and guarantees.

According to the legislation of the Russian Federation, the “Young Family” program is regulated by the rules approved by Government Decree No. 1710 of December 30, 2017 (as amended on November 30, 2019) “Providing affordable and comfortable housing and utilities to citizens of the Russian Federation.”

It defines the conditions for participation, criteria for applicants and the procedure for receiving payments for the purchase of housing or improvement of living conditions. If they meet their age, financial situation and social status, a young family can count on state help.

The program has been extended until 2025! This allows more young families to take advantage of the opportunity to improve their living conditions.

How many years does it count? From January 1, 2018, young people under 35 years of age.

The goal of the program “Providing housing for young families”

The project was created for young Russian families without children and with children in need of improved living conditions. They can use the funds received to cover the costs of purchasing or building housing. At the same time, families with a second or subsequent child have the right to combine these funds with the amount of maternity capital allocated for housing purposes.

The main goal of the program is to improve the demographic situation in the country. Many young people put off having children, trying first to buy their own home and improve their everyday life. The task of the state was to provide future and young parents with the apartments necessary for comfortable living, so that they could expand their families and look into the future with confidence.

Another goal is envisaged - increasing the volume of housing construction and improving the efficiency of the construction sector of the country's economy.

Therefore, stimulating the construction industry through citizen participation in government programs is under the control of the Government. At the same time, citizens receive guarantees that they will receive housing.

Clause 10 of the Rules establishes the amount of social benefits provided, which is a part calculated from the average price per meter of housing costs in the region:

• for childless families - at least 30%;
• for families with one or more children, including single-parent families - at least 35%.

Formula for the average price of an apartment or house:

Сср = Nm × Сж

• Nm - local cost standard for 1 m2;
• Szh - the amount of housing purchase.

How many square meters should there be per person for a young family in 2022?

The total area of ​​the apartment when calculated is:

• 42 sq. meter of living space - for a family of two (spouses without children or single-parent family of one parent and child);
• 18 sq. meters per person - the amount of social benefits for families with children or single-parent families with two or more children.

To calculate the cost of the subsidy, the standard cost of 1 square meter is taken. When calculating social benefits under the “Young Family” program, the cost of 1 square meter of housing accepted in the region included in the list of participants is taken into account.

An example of how much money they give in the Republic of Tatarstan:

It should be noted that the state does not limit young people in choosing the housing they would like to purchase using a subsidy. Wide possibilities of use allow:

• buy an apartment or house on the secondary market or in a new building, paying part of the cost with social benefits;
• build a private residential building by paying off the work under an agreement with a construction organization;
• obtain a mortgage from a bank to purchase housing and repay part of the loan with a subsidy;
• repay an existing loan taken out to purchase an apartment before the beginning of 2011. At the same time, the housing’s compliance with the economic class is checked and loan payments are made without delay;
• make the final contribution to the housing cooperative and immediately after that receive ownership of the apartment.

How to become a participant in the Housing for Young Families program

To become a participant in the Young Family program, you must:

• meet the conditions, i.e. the family must meet the criteria described below;
• submit a package of documents for participation in the program before May 20, 2019, so that after consideration and approval you can apply for a certificate this year.

Conditions of the Young Family program

The criteria for who can take part in the program and receive assistance from the state include the following families:

• having no children, but both spouses have Russian citizenship;
• with one or more children, where one or both spouses are citizens of Russia (one of them may have citizenship of another country);
• single-parent family, where the mother or father is a Russian citizen and is raising one or more children.

According to paragraph 6 of the Rules, applicants must meet the following requirements:

1. Age of spouses or one parent in a single-parent family . On the day when the decision is made to include a family in the lists of participants, each spouse or single parent must be under 35 years of age.
2. Availability of the opportunity to repay the difference in the cost of housing with a bank loan or other means . The subsidy is issued in the prescribed amount. It is assumed that the difference in the cost of the apartment and social benefits should be covered by the funds of the young family. This means that the possibility of them receiving a loan is being considered, i.e. sufficient income to pay it off. The family can prove that it has its own savings for the down payment or that part of the amount for the apartment that exceeds the subsidy amount.
3. The need for housing . A mandatory condition is the registration of the family as those in need of improved living conditions before March 1, 2005. The project also includes families who were recognized as needing housing after March 1, 2005 on the grounds established by Article 51 of the Housing Code of the Russian Federation. The main criteria are:

• lack of own living space;
• the house where the family lives is recognized as unsafe;
• The living area of ​​the existing apartment does not meet the living standards adopted in the region.
• living in one apartment for several families, when the family includes a person with a serious illness and it is impossible to live in the same area. The list of such diseases is approved by the authorized body.

List of requirements using an example in the Moscow region.

Where to apply for the Young Family program

In the capital, this issue is dealt with by the Department of Housing Policy and Housing Fund of the City of Moscow, in St. Petersburg - by the Center for the Construction of Housing for Youth.

This is where you should submit documents to participate in the program. To clarify information for your region, you can contact the official Internet portals of the relevant administrations. To take part in the project, you must prepare all the necessary documents and submit them to the housing policy department of the administration at the applicant’s place of residence.

Along with a package of papers, an application for entry into the program is submitted, with the original sent to the administration, and a copy remains with the applicant with a note from the department secretary on receipt and registration.

Administration specialists evaluate the received documents and make a decision on inclusion in the queue or refusal within 15 working days. Please note that preference is given to large families. In the fall of each year, a list of those families who submitted documents and received approval is compiled. They are the ones on the waiting list to receive subsidies for the purchase of housing.

Why September? This month it becomes clear how many families are ready to participate in the program and the amount of allocated funds is clarified. Therefore, the final lists for the current year are compiled this month and participants are notified accordingly.

Upon reaching the priority list, the participant in the program to help young families receives a certificate and within one month he is obliged to apply to the bank with it to open an appropriate account. Then the social payment funds will be transferred to this account and subsequently transferred to their destination. If the allotted period passes, the certificate will no longer be valid, but you can contact the department to replace it.

How is the queue formed for the Young Family program?

Required documents and procedure for their submission

Clause 18 of the Rules for participation in the Housing for Young Family program requires the collection and submission of the following documents:

• application from the family about the desire to participate in the state program (must be made in two copies or a copy must be made so that the receiving party marks receipt on the second copy) - download;
• copies of identification cards of each family member (passports and birth certificates);
• if the family is full, then a copy of the marriage certificate will be required;
• certificates of income of adult family members to confirm the financial ability to receive a loan to pay off part of the cost of housing that will need to be covered in excess of the subsidy amount received.
• documentary evidence of the family's need to improve living conditions;

You can prove need with the following documents:

• lack of real estate ownership (extract from the Unified State Register, certificate from the BTI on rights before 1995 or the Land Resources Committee on rights from 1995 to 1998);
• information that in the living space occupied by the family the accounting standards per person were not met. The standards are adopted by regional authorities and can be 15-18 sq.m.

Often, social benefits go to repay an existing housing loan, so you will additionally need to attach:

• a copy of the agreement for obtaining a bank loan, which must be repaid with government subsidies;
• a certificate of the remaining amount of debt on the principal body of the loan and interest on it, taken from a credit institution;
• an extract from the Unified State Register of Real Estate for residential space that was purchased or built under contracts that confirm the applicant’s expenses incurred: mortgage, construction contract or other.

Any family member who has reached the age of majority, as well as an authorized person who has received a notarized power of attorney for these actions, has the right to submit all of the listed documents.

Also read: Mortgage 6% for a young family in 2019

For a family where a second or subsequent child was born, the Russian Pension Fund, after submitting the appropriate application, issues a certificate for maternity (family) capital.

The joint use of two government programs is a significant help to families of young people who can purchase housing for a comfortable stay.

Video: Latest changes in the Young Family program

Source: https://nedexpert.ru/subsidii/molodaja-semja-gosudarstvennaja-programma/

What are the conditions for participation in the “Young Family” program in St. Petersburg and the Leningrad region in 2022 and the conditions for participation in preferential mortgage lending

The Young Family program in St. Petersburg is available to eligible families. Additional criteria are subject to local laws.

“Young Family” in St. Petersburg: conditions and procedure for registration

In Russia, to provide assistance to young people, a special subprogram “Providing housing for young families” has been developed (as part of the implementation of the federal state program).

In each region the name is different, but the task is the same: issuing subsidies or providing preferential conditions to young families in order to purchase their own housing. A similar program operates in St. Petersburg.

Young family program in St. Petersburg 2022: law

At the federal level, the program is regulated by:

In St. Petersburg, the program operates in accordance with Law No. 315-45 of April 2001.

Conditions for a young family

Age is considered the main condition for young families. The program is aimed at those families in which the age of each spouse does not exceed 35 years.

Additional criteria include:

Young family program 2022 St. Petersburg

Young families in the region have the right to take advantage of:

• preferential mortgage lending program;
• targeted subsidies for purchasing your own living space.

Additionally, there is the opportunity to take part in specially designed other housing programs.

Mortgage

The use of the subsidy allows for the possibility of obtaining a preferential mortgage, the program for which operates in St. Petersburg. To receive you need:

1. Select a bank - must participate in the program.
2. To get approval.
3. Sign the contract.

Documents required:

• passport;
• marriage registration certificate or divorce certificate;
• birth certificate - required for each child under 14 years of age;
• income certificate;
• title documents for real estate.

Requirements for the purchased property:

• availability of communications: electricity, gas, water, heating;
• real estate status - “residential premises”;
• the housing is not on the list for demolition.

You can get a preferential mortgage at Sberbank:

• down payment 10%;
• lending period - from 10 to 30 years.

• Regular clients of Sberbank receive a 1.4% discount.
• Families who participate in the program are placed on a waiting list to receive a subsidy, otherwise they will be given an immediate refusal.
• The main features include:

• the amount of assistance cannot exceed 2.2 million rubles;
• it is impossible to use the subsidy to purchase real estate on the secondary market (according to the conditions, you can purchase it on the primary market);
• funds are provided only if there is a stable income;
• ownership is transferred to the family only after the mortgage debt is fully repaid. Confirmation is a certificate issued from the bank confirming the termination of the agreement.

A one-time subsidy covers from 40% of the housing price. The remaining funds must be paid from personal savings.

If you participate in the federal program with 6 minor children, the family can receive compensation for the full cost of living space.

Young family program 2022 Leningrad region

For young families, the regional executive authority approved the following conditions:

• families have the right to choose the best option for themselves - to receive monetary compensation or to apply for an interest-free loan directly from the youth assistance operator (the down payment is 30%, the maximum period for using credit funds is 10 years);
• To be able to include a family on the list, you must submit an application from January 1 to July 31 inclusive;
• In order to receive payment, it is extremely important to notify the local government about this. The application must be made directly to the administration of the municipality at the place of permanent residence. You can find out about the population reception schedule using the official portal (it is recommended to use the administrative map of the region).

After submitting the required list of documents, employees of the authorized agency check them for authenticity and make an appropriate decision.

In conclusion, we can say: the federal program is financed from funds from the state and regional budgets, the local one - only from the regional budget. The criteria for becoming a participant and the amount of subsidies vary.

The developed subsidies can be used exclusively for the purpose of purchasing residential real estate, the standard area of ​​which is not lower than that established for a family.

Housing must comply with established standards that are relevant for the region in question.

State program young family

Participation in the “Young Family” housing program 2022: conditions and documents

Since 2011, a decree approved by the government of the Russian Federation has been in force. Document number 1050 reveals the essence of the state program “Housing”. It is aimed at providing state support to young Russian families when purchasing apartments and other living space.

Since 2015, by decree number 889, the government has extended the period of this subsidy until 2020. Let's figure out what are the conditions for participation in the Young Family housing program, what is needed to take part in it and what documentation should be prepared.

We will analyze all the processes step by step and explain the procedure that is relevant for 2019 in as much detail as possible.

Participation in the housing program “Young Family”-2022

The project was created with the aim of providing monetary support from the state when newlyweds purchase new living space or improve existing conditions. To participate in the state program, you need to ensure compliance with the following set of requirements:

1. The applicant must be a newlywed couple, where both spouses are official citizens of the Russian Federation without children. When a couple buys a home, the state will cover a third of the price.
2. A family with one minor child (or more), where at least one of the spouses is an official citizen of the Russian Federation. In this case, you can count on 35 percent government repayment of the cost of purchasing housing.
3. A citizen of the Russian Federation who is raising one or more of his own children alone. The state is ready to compensate him 35% or more of the cost of housing (it all depends on the program he chooses).

There are age restrictions: spouses must be under 35 years old for the period of filing documents and receiving government assistance. Plus, you need to obtain official confirmation that the young family needs to optimize their living conditions in accordance with the housing complex standards of the Russian Federation.

Before receiving assistance from the government, applicants must have sufficient funds to purchase a home. Its area must meet the standards (taking into account the number of square meters per member). A family is recognized as needy if it currently lives in conditions where there are less than 18 square meters for one person, and less than 42 square meters for two people.

Detailed rules for participation in the “Young Family” housing state program for the next 2020 are listed on the official portal. There you can familiarize yourself with all the intricacies, as well as order legal advice and obtain the necessary data.

Conditions and terms of participation in the “Young Family” program - 2022

To get into the Young Family housing program in the coming 2019, you should go through a step-by-step process:

1. Submit an application to the local district administration. Officials are given the right to consider it within 10 calendar days. The result will be a detailed response either about approval of the application or about a reasoned refusal.
2. Confirm your details on the lists and wait in line. To take part in the state program for the next 2020, you need to submit the entire package of documentation, which must be approved by September 2019.
3. Apply for a subsidy quickly. Having received a positive response from the local district administration (it will be documented as a certificate), you should provide it to the bank as quickly as possible: a maximum of 30 calendar days is given for this.
4. The banking institution will open an account in the name of the applicant (indicated in the certificate) and send the documentation to the local government within 6 calendar days. Having received these documents from the bank, officials will ensure the transfer of money in the form of state subsidies within 5 calendar days. All this money (along with the available funds for the purchase of a home) will be transferred to the account of the real estate seller, after which the transaction is considered completed, and the young family receives a new home.

You can participate in the state housing program for 2019 online through a multifunctional center or government services portal. An additional advantage will be the ability to track the applicant’s status: on the portal or by contacting an MFC representative. The deadline for responding to an application is the same – 10 calendar days.

Documentation for participation in the state program for young families

To submit an application and become a participant in the “Young Family” program, you need to completely collect the following package of documentation:

• a statement with a desire to be involved in the project. MFC specialists will provide the form on site, but you can download it and fill it out in advance;
• identification documents for each family member (duplicates);
• marriage document (copy);
• if there is a minor child, a certificate (copy);
• documents for maternity capital;
• husband's military ID;
• a certificate from the bank confirming the presence in the account of the amount necessary to purchase housing;
• an extract from the Unified State Register of Real Estate confirming the ownership of the property;
• work books of spouses;
• documents with information about the applicants’ places of residence;
• documentary evidence of the spouses' income.

Tracking the queue, approving lists

Regardless of the method of submitting an application (directly to officials, through the government services portal, through the MFC), each person has the opportunity to track the review process. There are two ways:

• appear in person before a local government official;
• register on the government project website in your region;
• get a tracking number from the MFC and control it through the center’s website.

If 10 calendar days have passed and the status has not been updated, you need to officially contact the officials and find out the reason.

Targeting of government subsidies

Having submitted an application, approved their data in the lists and received a state cash payment, the family has the right to send it to:

• purchasing an apartment;
• building your own house;
• making a mortgage payment;
• repayment of a housing loan issued before 2011;
• participation in a cooperative for the construction of a residential property.

Refusal to participate in the state program “Young Family”: methods of counteraction

The procedure for participation in the state action is as transparent as possible. However, failures are possible and occur quite often. Among the current reasons:

• the information provided is incorrect, the documents cannot be read or contain errors. The problem can be solved by providing officials with high-quality, reliable documentation (or by contacting the MFC, where an employee will check all the papers before they reach the recipient);
• low income of the spouses, insufficient to repay the loan/mortgage. Spouses without children between them should receive from 2.5 thousand rubles, with a child – from 32.5 thousand rubles. It is important to note that these rates vary from region to region. Income must be confirmed using a certificate received no later than 6 months before submitting the application;
• the current living conditions of the spouses are sufficient, there is no need for improvement;
• the age of one of the spouses exceeds the limits allowed by the program.

Having eliminated the reason for refusal, applicants receive the right to re-apply on an equal basis with other applicants.

The conditions for participation in the “Young Family” 2019 housing program are generally accessible, and the procedure is transparent.

You can simplify it even further by submitting documents through the MFC - this will allow you to avoid queues, guarantee that there will be no refusal due to an incomplete package of documents, and conveniently track your status as an applicant.

Source: https://xn--l1aqg.xn--80asehdb/poleznay-informaciya/gosudarstvennaja-programma-molodaja-semja/

Social payments for the purchase or construction of residential premises under the target program “Youth - Affordable Housing”

Applicants have the right to pre-trial (out-of-court) appeal against decisions and actions (inaction) taken (carried out) by the Housing Committee, officials of the Housing Committee, state civil servants of the Housing Committee, JSC "SPb Central Household Housing", specialists from JSC "SPb Central Housing Committee", MFC, employees MFC in the provision of public services. The pre-trial (out-of-court) appeal procedure does not exclude the possibility of appealing decisions and actions (inactions) taken (carried out) during the provision of public services in court. The pre-trial (out-of-court) appeal procedure is not mandatory for the applicant.

The applicant may file a complaint, including in the following cases:

• violation of the deadline for registering a request for the provision of a public service;
• violation of the deadline for the provision of public services;
• requesting from the applicant documents or information or carrying out actions, the presentation or implementation of which is not provided for by the regulatory legal acts of the Russian Federation, regulatory legal acts of the constituent entities of the Russian Federation for the provision of public services;
• refusal to accept documents, the submission of which is provided for by regulatory legal acts of the Russian Federation, regulatory legal acts of St. Petersburg for the provision of public services, from the applicant;
• refusal to provide a public service, if the grounds for refusal are not provided for by federal laws and other regulatory legal acts of the Russian Federation, laws and other regulatory legal acts of St. Petersburg adopted in accordance with them;
• requesting from the applicant, when providing a public service, a fee not provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg;
• refusal of the Housing Committee, an official of the Housing Committee, a state civil servant of the Housing Committee, JSC "SPb Central House of Housing", a specialist of JSC "SPb Central House of Housing" to correct typos and errors in documents issued as a result of the provision of public services or violation of the established deadline for such corrections;
• violation of the deadline or procedure for issuing documents based on the results of the provision of public services;
• suspension of the provision of a public service, if the grounds for suspension are not provided for by federal laws and other regulatory legal acts of the Russian Federation, laws and other legal acts of St. Petersburg adopted in accordance with them;
• requesting from the applicant documents or information, the absence and (or) unreliability of which was not indicated during the initial refusal to accept documents necessary for the provision of a public service, or in the provision of a public service, except for the cases provided for in paragraph 4 of part 1 of article 7 of Federal Law No. 210 ‑FZ.

If the complaint is submitted through a representative of the applicant, a document confirming the authority to take actions on behalf of the applicant is also submitted. The following may be submitted as a document confirming the authority to carry out actions on behalf of the applicant:

• power of attorney issued in accordance with the legislation of the Russian Federation (for individuals);
• a power of attorney issued in accordance with the legislation of the Russian Federation, certified by the seal of the applicant (if there is a seal) and signed by the head of the applicant or a person authorized by this head (for legal entities);
• a copy of the decision on appointment or election or order on the appointment of an individual to a position, according to which such an individual has the right to act on behalf of the applicant without a power of attorney.

• The complaint can be submitted by the applicant in writing on paper, in electronic form (using the information and telecommunications network "Internet" through the official website of the Housing Committee, or the Portal), to the Housing Committee, JSC "SPb Central Household Housing", MFC, or to the Committee for Informatization and Communications, which is the founder of the MFC (hereinafter referred to as the CIS).
• Complaints about decisions and actions (inaction) of the head of the Housing Committee are submitted to the Housing Committee.
• Complaints against the decision of the action (inaction) of the head of JSC “SPb Central Household Housing” and employees of JSC “SPb Central Household Housing” are submitted to JSC “SPb Central Household Housing”.
• Complaints about decisions and actions (inaction) of an MFC employee are submitted to the head of the MFC.

Complaints about decisions and actions (inaction) of the head of the MFC are submitted to the MFC. The MFC forwards these complaints within three working days from the date of their registration for consideration by the CIS.

A complaint about decisions and actions (inaction) of the Housing Committee, an official of the Housing Committee or JSC "SPb Central House of Housing", a state civil servant, the head of the Housing Committee or JSC "SPb Central House of Housing", can be sent to:

• by mail;
• through MFC. A complaint about decisions, actions (inaction) of the Housing Committee, officials of the Housing Committee, state civil servants of the Housing Committee in the provision of public services can be filed with the MFC only if the specified service is provided through the MFC;
• using the Internet information and telecommunications network through: the official website of the Housing Committee www.gilkom-complex.ru, or the Portal. Filing a complaint through the official website of the Housing Committee is provided if technically possible;
• upon personal reception of the applicant at the Housing Committee, JSC "SPb Central House of Housing" (at the place where the public service is provided, i.e. at the place where the applicant submitted a request for a public service, the violation of the procedure for the provision of which is being appealed, or at the place where the applicant received the result specified public service).

A complaint about decisions and actions (inaction) of the MFC or an MFC employee can be sent to:

• by mail;
• using the Internet information and telecommunications network through the Portal. Filing a complaint through the Portal is provided if technically possible;
• upon personal reception of the applicant at the MFC.

When filing a complaint:

1. When receiving the applicant in person, in writing on paper, the applicant submits a document certifying his identity in accordance with the legislation of the Russian Federation.
2. The documents specified in paragraph 5.1 of the administrative regulations can be submitted in electronic form, but no identification document of the applicant is required.

Filling out an application for consideration of a complaint through the Portal is carried out by the applicant personally, subject to the authorization of the applicant on the Portal through the Unified Identification and Logistics System. The opportunity to file a complaint through the Portal is provided for applicants who submitted an application for the provision of public services through the Portal or the MFC.

1. When filing a complaint through the MFC, the MFC ensures its transfer to the Housing Committee in the manner and within the time frame established by the agreement on interaction between the MFC and the Housing Committee, but no later than the next working day from the date of receipt of the complaint.
2. Handling complaints
3. The period for consideration of a complaint is calculated from the date of registration of the complaint with the Housing Committee, MFC.
4. A complaint against an employee of JSC “SPb Central Housing” or about the procedure for providing services to JSC “SPb Central Housing” is considered by the Housing Committee.
5. A complaint against decisions and actions (inaction) of the Housing Committee, its officials and state civil servants is considered by the Housing Committee.
6. A complaint about decisions and actions (inaction) of an MFC employee is considered by the MFC.
7. A complaint about the decisions and actions (inaction) of the head of the MFC is considered by the CIS.

If the complaint is filed by the applicant to a body whose competence does not include making a decision on the complaint, within three working days from the date of its registration, the said body forwards the complaint to the body authorized to consider it and informs the applicant in writing about the redirection of the complaint. In this case, the period for consideration of the complaint is calculated from the date of registration of the complaint with the body authorized to consider it.

If, in relation to a received complaint, federal law establishes a different procedure (procedure) for filing and considering complaints, the provisions of this section do not apply, and the applicant is notified that his complaint will be considered in the manner and within the time frame provided for by federal law.

The complaint must contain:

• the name of the Housing Committee, JSC "SPb Central House of Housing", an official of the Housing Committee, JSC "SPb Central House of Housing" or a state civil servant of the Housing Committee, MFC, its head and (or) employee whose decisions and actions (inactions) are being appealed;
• surname, first name, patronymic (last - if available), information about the place of residence of the applicant - an individual or name, information about the location of the applicant - a legal entity, as well as contact telephone number (numbers), email address (addresses) (if available ) and postal address to which the response should be sent to the applicant;
• information about the appealed decisions and actions (inaction) of the Housing Committee, JSC "SPb Central Household Housing", an official of the Housing Committee, JSC "SPb Central Housing Committee" or a state civil servant of the Housing Committee, MFC, employee of the MFC, including in the case of filing a complaint with the MFC or through the Portal - the type of violation specified in clause 5.1 of the administrative regulations;
• arguments on the basis of which the applicant does not agree with the decision and action (inaction) of the Housing Committee, JSC "St. Petersburg Central Housing Committee", an official of the Housing Committee, JSC "St. Petersburg Central Housing Committee" or a state civil servant of the Housing Committee, MFC, employee of the MFC. The applicant may submit documents (if any) confirming the applicant’s arguments, or copies thereof.

The applicant has the right to receive information and documents necessary to substantiate and consider the complaint.

A complaint received by the Housing Committee, MFC, CIS or a higher authority must be registered no later than the next working day from the date of its receipt.

The complaint is subject to consideration by an official, employee authorized to consider complaints, within fifteen working days from the date of its registration, unless shorter terms for consideration of the complaint are established by the Housing Committee, MFC, CIS.

Based on the results of consideration of the complaint, the Housing Committee, MFC, CIS makes one of the following decisions:

• the complaint is satisfied, including in the form of canceling the decision, correcting typos and errors made by the Housing Committee in the documents issued as a result of the provision of public services, returning to the applicant funds the collection of which is not provided for by the regulatory legal acts of the Russian Federation, the regulatory legal acts of St. Petersburg;
• refuses to satisfy the complaint.

• Based on the results of the inspection, if there are no arguments in the complaint confirming the presence of the type of violation of the procedure for providing the service specified by the applicant, the official responsible for considering the complaint makes a decision to refuse to consider the complaint on the merits due to the discrepancy between the information contained in the complaint and the specified type of violation.
• If the complaint is satisfied, the Housing Committee, MFC, CIS takes comprehensive measures to eliminate the identified violations, including issuing the result of the public service to the applicant, no later than five working days from the date of the decision, unless otherwise established by the legislation of the Russian Federation.
• No later than the day following the day the decision is made, a reasoned response on the results of consideration of the complaint is sent to the applicant in writing and, at the applicant’s request, in electronic form.
• If the complaint is recognized as subject to satisfaction, the response to the applicant provides information about the actions taken by the Housing Committee, JSC "SPb Central House of Housing", in order to immediately eliminate the identified violations in the provision of public services, and also apologizes for the inconvenience caused and provides information on further actions, which the applicant needs to complete in order to receive public services.
• If the complaint is recognized as not subject to satisfaction, the response to the applicant provides reasoned explanations about the reasons for the decision, as well as information about the procedure for appealing the decision.
• The response based on the results of consideration of the complaint shall indicate:

• name of the Housing Committee, MFC, CIS, position, surname, first name, patronymic (if any) of its official who made the decision on the complaint;
• number, date, place of decision-making, including information about the official, employee whose decision or action (inaction) is being appealed;
• last name, first name, patronymic (if any) or name of the applicant; the grounds for making a decision on the complaint; the decision taken on the complaint;
• if the complaint is found to be justified, the deadline for eliminating the identified violations, including the deadline for providing the result of the public service; information on the procedure for appealing a decision taken on a complaint.

1. The response based on the results of consideration of the complaint is signed by an official of the Housing Committee, CIS or an MFC employee authorized to consider complaints.
2. At the request of the applicant, a response based on the results of consideration of the complaint can be submitted no later than the day following the day the decision was made, in the form of an electronic document signed with the electronic signature of the CIS, by an MFC employee authorized to consider complaints, the type of which is established by the legislation of the Russian Federation.
3. If, during or as a result of consideration of a complaint, signs of an administrative offense or crime are identified, an official of the Housing Committee, the CIS, an employee of the MFC, empowered to consider complaints, immediately forward the available materials to the prosecutor's office.
4. The Housing Committee, KIS, MFC refuses to satisfy the complaint in the following cases:

• the presence of a court or arbitration court decision that has entered into legal force on a complaint about the same subject and on the same grounds;
• filing a complaint by a person whose powers have not been confirmed in the manner established by the legislation of the Russian Federation;
• the presence of a decision on a complaint made earlier in accordance with the requirements of administrative regulations in relation to the same applicant and on the same subject of the complaint.

The Housing Committee, KIS, MFC have the right to leave a complaint unanswered in the following cases:

• the presence in the complaint of obscene or offensive language, threats to the life, health and property of the official, as well as members of his family;
• inability to read any part of the text of the complaint, last name, first name, patronymic (if any) and (or) postal address of the applicant indicated in the complaint.

• If the complaint is left unanswered, the Housing Committee, CIS, MFC, within 3 (three) working days from the date of registration of the complaint, informs the citizen who sent the complaint, if his name and postal address can be read.
• Procedure for appealing a decision on a complaint
• The decision made based on the results of consideration of the complaint can be appealed to the Vice-Governor of St. Petersburg, who directly coordinates and controls the activities of the Housing Committee (191060, St. Petersburg, Smolny, telephone 576-60-51), to the Government of St. Petersburg, as well as to court, in the manner and within the time limits provided for by current legislation.
• Informing applicants about the procedure for filing and considering complaints against decisions and actions (inaction) of the Housing Committee, its officials, state civil servants, MFC, and MFC employees is carried out by posting information on the Portal.
• Consulting of applicants on the procedure for appealing decisions and actions (inaction) is also carried out by telephone, e-mail addresses, as well as in person.

The provisions of this section, establishing the procedure for filing and considering complaints from applicants about violations of their rights in the provision of public services, do not apply to relations regulated by Federal Law No. 59-FZ dated May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation” (hereinafter referred to as Law No. 59‑FZ).

Complaints from applicants regarding the organization of the provision of public services by the MFC are submitted and considered in the manner prescribed by Law No. 59-FZ.

The applicant’s complaint about the organization of the provision of public services by the MFC, submitted by the applicant to the MFC, is considered by the MFC in accordance with Law No. 59-FZ.