How to get money back for an air ticket: purchased online, with a non-refundable fare

Non-refundable tickets allow you to save money, but at the same time the risk of losing money increases if your plans change.

This type of air ticket was invented by the carrier to avoid losses. This is due to the fact that many buyers hand over their tickets almost before departure, leaving no time to sell them and empty seats on the plane.

To reduce their financial losses, airlines have come up with special air tickets. In this article we will tell you how to return non-refundable plane tickets in 2020, and in what cases this is possible.

general information

• It is recommended to buy them only for people who are confident in their flight.
• Most airlines offer low-cost tickets that cannot be exchanged or returned.
• Almost all low-cost airlines sell mostly non-refundable air tickets.
• And foreign airlines refuse to return tickets purchased on sale or promotion.
• But each carrier has its own tariffs, rules, prices and advantageous offers.

How to return a non-refundable air ticket

In case of force majeure situations that occurred through no fault of yours (for example, flight cancellation), the carrier must pay the full price of the ticket . Otherwise, you have a chance to return only the fees.

The entire cost of a non-refundable air ticket is paid only in the event of failure to fulfill the airline's obligations or a personal unforeseen situation related to a serious illness or death of a family member.

In this case, the passenger must notify the carrier about the return of the ticket before completing flight check-in, and have all the necessary documents in hand.

Full return

In what cases can you refund the full cost of a non-refundable ticket:

• when a flight is cancelled;
• in case of a large flight delay, as a result of which your plans were disrupted;
• when, due to some circumstances, you were not boarded on a flight that you had previously paid for;
• due to illness (yours or a close relative who was supposed to fly with you);
• in the event of the death of a family member or other relative.

Travel insurance has recently become very popular abroad . According to it, the insurance company can return the money spent to the passenger if he was unable to take off on his flight due to health reasons.

However, many foreign carriers do not consider the illness or death of a loved one to be valid reasons for refunding money for an air ticket.

Partial return

The cost of an air ticket consists of the carrier's fare and taxes.

The tariff is non-refundable, so for such reasons it will not be possible to return this part of the amount . But the airline can pay fees for a failed flight, as this is prescribed by the Air Code.

Some fares may include non-refundable service and fuel fees . This fact must be indicated in the airline’s terms and conditions, so before purchasing a ticket, always carefully study the booking rules.

How to get money back for an air ticket with a non-refundable fare

When purchasing a ticket through an intermediary or travel agency, it is recommended to contact them for a refund.

But this must be done before flight check-in begins.

1. But you won’t be able to collect a fee from them for a service already provided (purchase of a ticket).
2. If the ticket was purchased directly from the airline, then contacting the carrier must be made before check-in for the flight.
3. In this case, it is necessary to provide the company with documents confirming the reason for the passenger’s refusal to depart on his flight.

Refund in case of illness or death of a family member

So is it possible to return a non-refundable plane ticket if the passenger was unable to fly as a result of a serious illness or death of a close relative?

You can, but you must do the following:

1. Before check-in, send a letter to the airline's email address, which will outline the reason preventing you from taking off on the paid flight. This message will confirm your timely notification of the forced return of the ticket.
2. Before checking in for your flight, call the carrier and inform them of the change in plans, i.e. that you will not be able to fly on this plane.
3. Prepare evidence that will serve as the basis for returning the ticket.
4. By mail, send an application for an involuntary refund of funds and documents to the address of the carrier company.
5. Wait for the airline's decision. Each organization has its own deadlines for such situations. For example, Pobeda considers such applications within a month, and Aeroflot – from 7 to 10 days.

The following documents can be submitted as proof of the impossibility of departure on a paid flight:

• A certificate from a medical institution stating that the passenger cannot fly on this flight for health reasons. It must contain the name of this institution, its seal and details, as well as the surname, position and signature of the doctor, the seal and signature of the head of the department or chief physician. Also, the certificate must indicate its date of issue. Most carriers require a doctor's report confirming the impossibility of flying within the specified period in order to refund money for a ticket.
• A copy of the passenger's certificate of incapacity for work. It must first be certified by an airline representative or a notary.
• A certificate from the airport medical center, which must contain the name and seal of the medical center, the name, position and signature of the doctor, the date of issue and the coincidence of the flight period with the disease.
• Death certificate. Required in the event of the loss of a family member or close relative (spouse, children, parent, grandparent, sister, etc.). This certificate must also be accompanied by a document confirming the relationship of the passenger with the deceased. If you are trying to make a refund for a ticket in Russia, and the death certificate of a relative was issued in another country, then a translation certified by a notary must be attached to it. The same applies to processing a return abroad with a medical certificate issued in the Russian Federation. All documents must be certified and translated into the language of the country in which the forced return is carried out.

How to return non-refundable air tickets if a flight is canceled

If the airline cancels a flight that has already been paid for, the passenger must follow these steps to get a refund:

• Have an employee of the carrier company put notes on your airline tickets about the cancellation or delay of the flight. This fact can also be confirmed by a certificate certified by an airport or airline employee. In cases where it is not possible to obtain a certificate or stamp on tickets, it is recommended to keep copies of boarding passes and tickets.
• Prepare receipts and checks that will prove that as a result of the postponement of the plane's departure you suffered additional financial losses. This could be a hotel booked and paid in advance, tickets to some event (concert, play, cinema, etc.), medical certificates, invitation to a celebration, letters and much more.
• Send to the airline's address copies of tickets and coupons with notes on the cancellation or rescheduling of the flight, as well as an application for an involuntary refund and evidence of unnecessary expenses. Be sure to keep the originals of these documents confirming that the claim was submitted.
• Wait for the airline's decision. The return period is not limited by law, however, most shipping companies return the funds within 2 months.

If the passenger decides to personally submit a request to the airline office, it is recommended to make two copies of the application, and also request that a company stamp be placed on his request.

If there is no response from the carrier or a refusal to return funds, you can file a claim in court.

If non-refundable tickets were purchased along with the tour, then the travel agency can request a refund not only for the air ticket, but also for the cost of the entire trip.

Refund of fees

First of all, carefully read the conditions for booking tickets . They should include a clause stating that airport taxes and YQ and YP taxes can be refunded.

Then you should inform the airline about your voluntary cancellation of flight. This can be done by phone, in writing or in person, but always before checking in for the flight.

Also, by phone, in the office, by email or by email, send the carrier an application for a refund of taxes and fees. Some plans may require a service fee for this service.

Some companies accept such applications only for a certain time. For example, airBaltic refunds airport taxes on non-refundable tickets only if the request was sent within a month from the date of departure of the paid flight.

Summing up

Non-refundable tickets are a great deal on many airlines.

Since their cost is significantly lower than regular tickets, purchasing them allows you to save a lot of money.

But they also have certain inconveniences . They cannot be reissued to another person, exchanged for another flight or returned back.

However, there are a number of cases in which a full or partial refund is possible if it is impossible to use the purchased ticket.

Source: http://zaschita-prav.com/kak-vernut-nevozvratnye-bilety-na-samolet/

How to return non-refundable plane tickets: tips for passengers

There are two types of plane tickets - refundable and non-refundable. If your trip is cancelled, it's easier to get a refund for a refundable ticket, but what if you want to compensate for the price of a non-refundable fare? Let's look at how to return a non-refundable plane ticket, is it even possible and what actions need to be taken.

You can return your ticket under certain circumstances.

What does "non-refundable plane ticket" mean?

There is a generally accepted well-known rule with air tickets: the more profitable the purchase, the higher the risk. Non-refundable tickets in case of trip cancellation cannot be returned with a refund of their cost, unless otherwise provided by law. Yes, the law on non-refundable air tickets allows you to return them, but this requires very specific reasons, which we will discuss below.

Non-refundable tickets are usually much cheaper than refundable ones, but you risk losing the entire amount if the trip is cancelled.

If this happens and you cannot show up for the flight, you must notify the airline staff in advance. Perhaps there is some clause in the fare rules that will allow you to exchange your ticket without much loss.

How to determine your tariff

Non-refundable air tickets have a special mark. To determine that you are dealing with a non-refundable tariff, look for one of the marks indicated in the figure.

How to decipher the writing on a ticket

Also, before purchasing a ticket, carefully read the fare rules. If it is non-refundable, you will immediately understand it.

The benefits of such tickets

People are quite reluctant to buy a non-refundable ticket, because no one wants to appear as a financial loser as a result. Companies have found a way out of this situation. Non-refundable air tickets are an order of magnitude cheaper than return ones: it is the low cost that captivates passengers, and it is also the only benefit. However, such tickets are also different:

1. Returns and exchanges are prohibited.
2. Returns and exchanges are allowed, but with a certain surcharge.
3. Returns and exchanges are allowed with a surcharge, but only on certain flights.
4. Returns and exchanges are allowed within a certain time after ticket purchase.

Read also: Rights of a single mother: at work, for alimony, for vacation

Some airlines use a 24-hour rule, meaning you can do the above steps as long as less than 24 hours have passed since your purchase - never forget this.

If you need to exchange or return an air ticket, please contact the company employees with this request as early as possible. There may be a special offer for you. Typically, the sooner you communicate a change of plans, the more options the airline can offer you.

However, there are conditions that allow the passenger to receive a full refund legally. It is worth talking about them in more detail.

In what cases are you required to refund the ticket price?

There is no need to rack your brains over the question of how to return non-refundable plane tickets if the flight cannot be carried out due to the following circumstances:

1. Serious illness of a person or his relative who is a fellow traveler on this flight.
2. Death of a relative or family member.
3. Trip cancellation due to the fault of the airline.

In these cases, you have every legal right to receive compensation in the amount of the full ticket price. But along with the application, you must provide a document that is proof of illness or death.

If the reason for canceling the trip was a change of plans or the passenger was late, he cannot claim a refund.

Air ticket reissue

Returning and reissuing tickets are two completely different procedures. That is, any ticket can be reissued if permitted by the fare rules. The possibility of re-issuance, as well as the possibility of a refund, must be indicated on the ticket. Check it for the presence of inscriptions, as in the picture.

Deciphering the inscriptions on an airline ticket

Whether a ticket can be changed is also indicated in the fare rules. Airlines usually offer the following conditions:

• You can exchange a ticket with a fixed surcharge;
• exchange is allowed with an additional payment, the amount of which depends on the date, flight, lounge class;
• Only tickets of certain classes can be exchanged;
• exchange is allowed only a certain time before departure.

You can always find out more about the possibility of exchange in the tariff rules on the company’s website.

If you find out that your ticket can be exchanged, contact the box office where you purchased it. Most likely, the exchange procedure will not take you more than 10 minutes. Take with you your old ticket, passport, as well as money that you may need when making an exchange.

How to return a non-refundable air ticket

If you are absolutely sure that you can confirm the reason, call the airline's hotline and ask how to get a refund for a non-refundable air ticket. They will tell you where to go, how to return your old ticket and apply for a refund. Usually the procedure is always the same. Let's look at what passengers need to do first.

Full return

Refunds for refundable air tickets are fully compensated if the reason for the refund was due to reasons beyond the control of the person listed above.

To receive compensation, call or email the airline as soon as possible. You must provide your passport details, ticket and flight numbers, and describe the reason for the return.

After making sure that your application has been recorded by company representatives, follow this algorithm:

1. Prepare evidence of compelling cause. The document must contain the title, as well as all the necessary seals and signatures; the doctor’s personal seal must be affixed. If the trip did not take place due to illness or death of a close relative, proof of relationship must also be provided.
2. All documents along with the application must either be sent to the airline by mail or taken personally to the branch - these delivery methods are equivalent. The application is written in free form, but it must indicate the reason for the refusal and the card to which the money spent should be returned.
3. Wait for your refund. Usually the entire amount is returned to the owner no earlier than a month after sending the documents.

  Where to go on vacation in 2019

If you are entitled to a refund due to the fault of the airline, the procedure will be slightly different:

1. Make sure your travel document has a stamp indicating that the flight did not take place. A certificate from the airline is also suitable.
2. Collect a package of documents that prove that you spent a certain amount. These could be checks and receipts indicating that you booked a hotel, bought a ticket to a concert, or were invited to an event.
3. Send copies of all documents along with the return application to the airline by mail. The return application is written in free form by hand. In the application, indicate the card or account where you want the money to be returned.
4. Wait for the airline to refund your money. The return procedure usually takes about 1-2 months.

Some airlines only allow you to refund the cost of taxes and other taxes, even if you buy a non-refundable ticket.

Partial return

Sometimes passengers buy tickets under conditions that provide not a full, but a partial refund. This means that the cost of a ticket without commission fees is not refundable, and all kinds of fees and taxes can be refunded. Read the fare rules: they indicate when a certain amount can be refunded. Next follow the instructions:

1. As soon as possible, be sure to inform representatives of the carrier company that you are forced to cancel your trip. Make sure that your application is recorded by a company representative.
2. Fill out a free-form return application, and then collect documents confirming the reason for the return.
3. Send all documents to the airline by mail or deliver them in person.
4. Wait until your refund is transferred to you. If you have collected the necessary papers and provided evidence of the reason for the return, and your actions are appropriate, you can receive compensation in about 2-3 weeks.

Be careful! If the flight did not take place or for some reason you decided to cancel your ticket before checking in for departure, weigh the pros and cons. Sometimes it happens that the airline requires you to pay a certain amount for the return service. If the ticket is too cheap, it may simply not be profitable for you, so it’s easier to do nothing, saving your nerves and time.

What to do if a passenger wants a refund for a non-refundable ticket

If you decide to return a ticket to Aeroflot or another airline, first check whether it is possible to receive compensation. For convenience, we have collected instructions for passengers in one table.

Sequence of actions For a full refund due to illness or death For a full refund due to the fault of the airline For a partial refund 1 Write or call the airline staff and inform them that you want to return the ticket. Describe the reason for the refusal and make sure that your application is recorded by the carrier. Contact airline staff by calling or emailing. Make sure your application has been accepted. Contact the company's employees with a request to return part of the cost of the air ticket. Make sure your application has been accepted. 2 Collect documents confirming the illness or death of a loved one or the illness of a passenger participating in the flight. The documents must have all the necessary seals and signatures. Ask the airline representative to stamp your travel document confirming the flight delay or cancellation. If you haven't received a stamp, ask for a certificate. Collect a package of documents confirming the reason for refusing the flight. 3 Write a return request in free form. Collect documents confirming the financial expenses you incurred on hotels, concert tickets, etc., which did not pay off due to the canceled flight. Write a return request in free form. 4 Send the application along with the documents to the airline by mail or take it in person. Write a return request in free form. Send your application and collected documents to the airline. 5 The money will be returned within a few months. Deliver the application with documents to the airline in any way convenient for you. Wait until the money for the ticket arrives on your card. 6 Wait for the refund to arrive in your account.

There is nothing complicated in the return procedure if you know what to do and do not perform unnecessary actions. The main thing is to notify the airline employees in advance and only then start collecting the necessary documents.

When planning a flight, weigh the pros and cons and then decide whether to buy non-refundable tickets. If you're confident about your trip, non-refundable fares can save you a lot of money. But if there is a possibility of the flight being cancelled, it is better to overpay and be sure that in force majeure circumstances the cost of the tickets will be reimbursed to you.

Source: https://bilet-samolet-otpusk.ru/kak-vernut-nevozvratnye-bilety-na-samolet

How to return a non-refundable plane ticket?

For those who want to save money on their flights, airlines offer so-called non-refundable tickets. They are much cheaper than regular ones. However, if a passenger wants to return such a ticket, change the departure time, or reissue the ticket to another person, as a rule, he either will not be able to do this, or the seller will force him to pay double. But there are exceptions to every rule...

When purchasing a non-refundable ticket, a passenger must be sure that he will be able to use it. Otherwise, the trip will not take place, and the money will remain with the seller. But there are situations when the airline is obliged to return your money.  

A passenger can return a non-refundable ticket and receive money for it in the following cases:

• illness of the passenger or illness of a member of his family, a close relative who is flying with the passenger;
• death of a passenger's family member or close relative;
• failure to fulfill or improper fulfillment by the airline of its obligations under the passenger air carriage agreement. For example, a flight delay of several hours or a flight cancellation.

However, in order to return a “non-refundable” ticket on the above grounds, it is necessary to confirm these grounds with documents : a medical document (certificate), telegram, etc.

Everything is according to the law

According to paragraph 2 of Art.

108 of the Air Code of the Russian Federation, the passenger is always refunded the carriage charge paid for air transportation, if we are talking about cases of “forced refusal of a passenger from air transportation due to the illness of the passenger or a member of his family or a close relative traveling with him on the aircraft, which is confirmed by medical documents, or in connection with the death of a member of his family or a close relative, which is documented.

Read also: Is alimony withheld from vacation: from compensation for unused vacation, from vacation pay, from educational leave

According to paragraph 3 of Art. 108 of the Air Code of the Russian Federation - family members are spouses, parents and children (adoptive parents and adopted children), and close relatives - grandparents and grandchildren, full and half brothers and sisters.

Important! When purchasing a ticket on a foreign airline, sometimes it is impossible to refuse a non-refundable ticket and receive money due to illness. In Europe, it is customary to insure your life and health. The money for a canceled flight will be returned to a European passenger in case of illness by his insurance company.

• Before your flight departs, please notify the carrier that your flight cannot be completed. Send a notification letter by email. Or call the hotline and report.
• Collect evidence.
• Record the fact of illness in a medical institution - see a doctor and get a certificate. Preferably with the signature of the head physician of the medical institution. If illness (death) overtook a relative who was supposed to fly with you, similar documents must be made for him.
• Write a message to the airline. Explain the situation, demand a refund based on certain circumstances. Attach a certificate and photocopies of air tickets.  
• The airline's policies usually indicate how long they take to process refund requests (for example, up to 30 days). If there is no deadline in the rules, write that you expect a response within 10-14 days.
• Send your appeal by mail, by registered mail with a list of attachments and acknowledgment of delivery. This is necessary so that you don’t have to file a claim in the future.
• If you submit your application in person, submit two copies. Request your copy to be stamped for incoming correspondence.  
• If your appeal remains unanswered and your money is not returned, file a lawsuit.

Important! If you purchased non-refundable tickets as part of a tour, ask the travel agency to return both the money for the air tickets and the cost of the tour package that includes them.

A description of the tariffs is in the rules posted on the seller’s website. Fare information is usually provided in English.  

The phrase “Ticket is non-refundable” means that the tariff is non-refundable. That is, a passenger’s cancellation of a trip or failure to show up for boarding without a valid reason are not grounds for returning a ticket.

When purchasing, pay attention to the possibility of canceling or rescheduling a flight - sellers of non-refundable tickets often establish rules according to which for changing the time, date of departure or name on the ticket, you need to pay an additional fee, the cost of which is comparable to the price of air travel.

The following phrases may also appear in the rules:

1. Changes not permitted - the ticket cannot be exchanged
2. Changes any time charge eur 100.00 - a ticket can be exchanged for an additional fee, for example 100 euros (the amount depends on the airline).
3. Name change not permitted - the name specified on the ticket cannot be changed.
4. Were fare is non-refundable any time in this case YQ/YR surcharges are also non-refundable. — Taxes (YQ/YR) cannot be returned if the ticket fare is non-refundable.

• For Russian airlines, these tariffs are usually designated by words such as “Economy”, “Standard”, “Basic”, “Promo”. 
• Sometimes non-refundable tickets are sold as part of promotions .

If you are not sure that you will be able to use a non-refundable ticket, it is better to buy a regular ticket that can be returned.

Attention! You can return some of the money even without a good reason.

Test results in your mobile

Best products, shopping list with user-friendly interface, reviews, ratings, buyer guides

Download the application

Source: https://roscontrol.com/ozpp/article/kak-vernut-nevozvratniy-bilet-na-samolet/

Is it possible to return non-refundable plane tickets? How we abandoned the S7 flight

So, many passengers do not know that the word “non-refundable” when purchasing an air ticket does not mean that it cannot be returned. Therefore, they buy tickets at a more expensive rate and are sad that travel is so expensive. Non-refundable tickets are cheaper, so we almost always buy them and fly more often. But you can’t always do it the way we do!

In what cases can non-refundable tickets be returned?

1. The full cost of the air ticket can be refunded if the passenger himself or his family members, as well as close relatives with whom the trip was planned, fall ill. You must report the emergency before the end of check-in.

Proof. A doctor's note.

But if a relative who was not planning on traveling gets sick, then it is not yet possible to return the ticket. Therefore, if parents planned to fly without children and need to stay with a sick child, then this case does not fall under the condition of returning a non-refundable ticket.

A proposal to amend the Air Code of the Russian Federation to refund the full cost of a ticket due to illness of relatives was received, but has not yet been adopted. Check article 108 of this document.

Foreign airlines often do not consider the illness or death of relatives to be grounds for returning a ticket, since this event is covered by foreign travel insurance.

2. Another valid reason for returning a ticket is the death of immediate family members.

Proof. Death certificate and documents confirming relationship.

3. Your flight has been cancelled.

Since failure to show up for a flight is not your initiative, the law is on your side.

4. The flight was postponed, your plans are ruined. This means that the terms of the carriage contract have been violated, and you can return the ticket and receive 100% of its cost.

The length of delay eligible for compensation varies for different airlines - you need to read the rules in a particular case.

You can receive compensation from the airline in the amount of 3 percent of the ticket price for each hour of waiting and a fine for each hour of 25 percent of the minimum wage (but not more than half the cost of the ticket). Basis - clause 5 of Art. 28 of the Law “On Protection of Consumer Rights” and Art. 120 of the Air Code of the Russian Federation.

Other unforeseen circumstances will prevent you from getting a refund for your ticket, but you may be able to get your airport taxes back.

Buy non-refundable air tickets only if you are sure of your plans.

How we handed over “non-refundable tickets”

In the archive of our travels there is a case when we were planning a trip to Thailand with a flight on S7 airline.

We had already bought tickets at a non-refundable rate and booked accommodation, but one of the trip participants realized that he couldn’t go. He took a certificate from the doctor that hospitalization was required for dates that were supposed to be vacation days.

The money was returned almost in full. We purchased a ticket for another person and went on vacation with a slightly different group.

How to return a non-refundable ticket

To get a refund for a non-refundable ticket, you must notify the airline in advance. How? Depends on where you purchased your tickets.

If the tickets were purchased from an agent, then write a letter to him and the airline. This can be done electronically. To speed up the process, we also recommend calling technical support.

The certificate from the medical institution must contain all the necessary details, the seal of the institution, position, full name, signature and seal of the doctor, signature and seal of the department head or head physician of the hospital. Check for the entry “Flights are not recommended on the specified dates.”

If the air carrier refuses your demands, write a statement of claim, enclosing your air ticket, proof of payment, and a letter to the airline with the refusal.

You can also file a complaint with the Federal Air Transport Agency via the Internet, the Russian Consumer Union and Rospotrebnadzor.

How to return a non-refundable ticket if your flight is delayed or canceled

If your flight is delayed or cancelled, be sure to get a note from an airline employee about this. Collect receipts and receipts for additional expenses. You can attach paid hotel reservations, event tickets...

How to get a refund if you miss your flight

If you don't show up for your flight, first check what is written in the airline's rules about your fare - whether taxes, airport and other taxes are refundable.

Inform the airline before check-in (in writing, in person or by telephone) that you are canceling your flight.

You can contact an airport employee and get confirmation that you were not on board and you did not check in.

We wish that your plans always come true! And to purchase air tickets, we recommend using the resources we have verified: aviasales and skyscanner .

Source: https://nataliablogs.ru/kak-vernut-nevozvratnye-bilety-na-samolet-mozhno-li-sdat-po-bolezni-bagazh-stoimost-chto-znachit-23747/

Return and exchange of tickets

Pobeda Airlines tickets are non-refundable, so you can refuse transportation, but money is not refundable unless otherwise specified in the rules of your fare.

However, there are a number of cases where a return is considered involuntary, and after confirming the reasons for the return, we will refund your money. The return is considered forced in the following cases:

• cancellation or delay of the flight indicated on the ticket,
• changes by the airline to the transportation route,
• the flight is not scheduled,
• failure to send a passenger due to the impossibility of providing him with a seat on the flight and the date indicated on the ticket,
• failed transportation of a passenger caused by the passenger’s delay at the airport due to the length of his inspection, if during the inspection of baggage or the personal search of the passenger no substances and objects prohibited for transportation were found,
• incorrect ticket issuance by the carrier or its authorized agent,
• sudden illness of a passenger, or illness or death of a member of his family traveling with him on the aircraft, which is confirmed by medical documents. A refund may be considered forced if the illness was sudden and continued on the day of departure, provided that the carrier is notified of this before the end of the passenger check-in time for the flight indicated on the ticket. These circumstances must be confirmed by a certificate of incapacity for work or other genuine medical document issued by a medical institution with an appropriate license.

Learn more about forced returns.

Ticket exchange

Voluntary changes to the air carriage agreement are not allowed, with the exception of the following changes:

1. Changing the passenger's first name (last name) no later than 4 (four) hours before the flight departure time according to the schedule specified on the ticket is possible through Booking Management on the website www.pobeda.

   aero or through the airline's call center, and no less than 40 (forty) minutes before the scheduled flight departure time - through the airport ticket office.

   For amendments to the passenger air carriage contract related to a change in the first (surname) name, an additional fee will be charged in the manner and amount provided for by the terms of the applicable fare.

2. The flight date, time and/or route can be changed for an additional fee no later than 48 (forty-eight) hours before the scheduled flight departure time through the airline's call center or on the website.

   If the new fare exceeds the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.

3. A passenger can order an additional service no later than 4 (four) hours before the scheduled flight departure time indicated on the ticket through Booking Management on the website www.pobeda.

   aero or through the airline's call center, and no less than 40 (forty) minutes before the scheduled flight departure time - through the airport ticket office.

   For amendments to the passenger air carriage contract related to the passenger ordering an additional service, an additional fee will be charged in the manner and amount provided for by the terms of the applicable fare.

4. The fee for changing the departure date and/or route is 5,000 rubles per 1 passenger per 1 segment.

5. The fee for changing a passenger's name in a booking is 5,000 rubles per passenger.

Read also: How to re-register an apartment in the name of a married wife: without taxes

Source: https://www.pobeda.aero/information/book/returns_ticket

How to get money back for a non-refundable Aeroflot air ticket

Every year the number of people who travel by plane is growing.

Air transport is considered one of the most reliable types of transportation and attracts the attention of travelers.

However, when using the services of airlines, it is worth knowing many secrets and rules for purchasing and returning air tickets. The hot topic today is “how to get your money back for an air ticket if the fare is non-refundable.”

Non-refundable tickets first appeared in Aeroflot

What is a non-refundable air ticket?

A detailed interpretation of this term can be found in the amendments to the Air Code dated July 6, 2016, when Russian airlines were first allowed to use non-refundable air tickets.

Foreign airlines began using non-refundable fares for air travel much earlier than Russian companies.

Today, this practice is very popular among those travelers who want to save on the price of their flight.

Non-refundable plane tickets are air tickets whose cost is significantly lower than regular tickets, which can be returned at any time. The most important thing is to return your refundable tickets before check-in for your flight closes in order to be able to get your money back or part of it. There are options when a non-refundable fare applies to business class tickets, the cost of which is higher.

Non-refundable tickets from Aeroflot

Transporting animals on Aeroflot aircraft

Aeroflot is a Russian airline that has one of the youngest fleets of aircraft in Europe. It was Aeroflot that became the first domestic airline to start using non-refundable tickets, which are now included in the following groups:

Non-refundable air tickets - a profitable purchase

Non-refundable tickets from the above groups are designated by letters such as: R, Q, T, E, N. There are no special restrictions on the weight of luggage for passengers.

Worth remembering! Different airlines have their own rules and restrictions that must be taken into account. On the Russian market, a non-refundable plane ticket is a new product that has already won the trust of many travelers. This type of ticket is most often purchased from Aeroflot airline.

Aeroflot has the youngest fleet of vehicles

How to return non-refundable tickets

How to check if an air ticket is booked using the ticket number

It is indeed possible and quite realistic to return an Aeroflot ticket at a non-refundable fare.

However, you can refuse a flight if there is a compelling reason, one of which is the illness of the passenger, his family members or close relatives. This is stated in paragraph 2 of Article 108 of the Air Code of the Russian Federation.

In this situation, it is necessary to have medical confirmation of the fact of illness or death, after which the airline will return the full amount paid for the ticket at a non-refundable fare.

Necessary documents for the procedure for returning an air ticket due to illness or death of a passenger or his relatives:

1. Certificate from a medical center or clinic;

Before returning non-refundable plane tickets, you should obtain a certificate from your attending physician confirming the presence of illness or death during the period of booking the flight.

The notarized certificate must have a round seal or a special stamp. Airline managers accept medical certificates, both handwritten and printed.

However, it is worth clarifying in advance all the nuances and standards of medical documents that must be provided.

To do this, you need to contact Aeroflot before check-in for the flight ends. This can be done by calling a call center or meeting in person.

To return a purchased ticket, you must make copies in advance of all the necessary documents of the passenger who owns the non-refundable ticket (photocopies of your passport and international passport + have the original with you).

Such a document is issued if the passenger is currently undergoing treatment in a hospital and is not able to visit Aeroflot. The power of attorney must be drawn up in accordance with current legislation and certified by a notary. It is also mandatory to take documents that confirm your relationship with the passenger.

The collected package of documents must be submitted to the airline for reimbursement of the full cost of the ticket. Only in case of illness or death, airline employees will refund up to 100% of the ticket price at a non-refundable rate.

It is worth remembering that the funds are returned to the exact bank card with which the passenger paid for the air ticket. The money arrives on the card within 7-10 business days. Penalties and fees are not charged in this situation.

Note! This scheme applies if the ticket was purchased on the Aeroflot website and nothing else. If non-refundable tickets were purchased through a travel agent, then you should contact him directly.

When returning a ticket purchased through the website, you need to contact the airline staff

Other conditions for refunding air tickets

Aeroflot Bonus card: reviews

The return of tickets at a non-refundable rate can be either forced or voluntary. It is possible to return an air ticket to Aeroflot if:

• Flight cancellation due to the fault of the airline;
• The plane may be delayed for more than 4 hours, which disrupts planned plans;
• If a relative or loved one has died, of which the airline was notified in advance;
• Other circumstances arise that violate the concluded air carriage agreement.

You will not be able to return a non-refundable ticket without a reason and get the full price back.

It is best to return air tickets one day before check-in and departure of the plane, which will avoid a fine of 25% of the cost.

However, in the Air Code of the Russian Federation there is a rule that allows passengers with non-refundable tickets to be refunded the amount of fees that are included in the ticket price. The airline does not refund the ticket fare amount.

Reasons for non-refund of tickets

Despite the above norm of the Air Code (Russia), non-refundable tickets are not accepted and are not fully refunded if:

• The passenger changed his mind about flying;
• The passenger does not feel well, but this does not interfere with the flight;
• A companion (but not a close relative or family member) cannot fly;
• The passenger was late for the flight;
• A relative is unable to fly and you want to stay with him for the purpose of care;
• Other reasons and force majeure situations that may arise before the flight.

The flight may be canceled due to the fault of the airline

Return of an electronic ticket

At its core, an electronic ticket is equivalent to a paper one, but it cannot be wrinkled, lost or damaged in any way, which is quite common in the modern world. By purchasing an electronic ticket, you can significantly save time on issuing it.

These types of air tickets are also refundable, but only via the Internet and through the official website. Full information about the refund amount can be seen only after going to the appropriate section on the Aeroflot website.

Online refunds can be made in the currency in which the ticket was paid for.

Rebooking a non-refundable ticket

The rebooking service can only be provided if there is a compelling reason for this. To make a new reservation, you should contact the airline by phone or by mail, indicating the exact date for which you want to change the ticket. In this case, the passenger may be charged a fine.

Important! Tickets purchased at promotional prices may not be refundable.

Cost of non-refundable air tickets

The price of non-refundable air tickets is determined based on fees and taxes provided for by current legislation and the airline's fare for the flight. Airport charges included in your ticket include insurance, fuel and service charges, which are subject to change. The cost of the fare depends on the length of the flight, seasonality and booking class.

To check the current fares for certain flights, look at the rules of transportation, namely:

• If the ticket contains the phrase “TICKET IS NON-REFUNDABLE”, this means that the ticket cannot be returned without a special reason;
• If there is a phrase “WHERE FARE IS NON - REFUNDABLE ANY TIME” or “IN THIS CASE YQ/YR SURCHARGES ARE ALSO NON-REFUNDABLE” in a non-refundable ticket, then fees may not be refunded;
• If there is a phrase “CHANGES NOT PERMITTED”, tickets cannot be exchanged.

Non-refundable tickets include flight fare and taxes

Where to contact

A summary of internal rules of Aeroflot airline can tell you how to find out about the rules for returning non-refundable tickets and where to go if force majeure situations arise that interfere with your flight.

Instructions and recommendations on “how to get your money back for a non-refundable Aeroflot air ticket” can be found online on the official website. It’s also worth calling the airline’s hotline and finding out how to return tickets at a non-refundable rate.

The current procedure for returning Aeroflot air tickets should not deviate from the generally accepted rules of air travel.

Where to complain

Quite often, situations arise when airlines do not want to refund the cost of a ticket or additional fees.

This practice is considered common and is used to deduct more money from passengers for a flight that did not take place for the person.

All documents and correspondence confirming the fact that the airline rejected the refund, as well as the application, should be submitted to the Federal Air Transport Agency. You can even leave a complaint on the official website.

Purchasing a non-refundable air ticket has many nuances that you should familiarize yourself with in advance. Aeroflot has complete information on its official website on how to purchase and where to return tickets.

If force majeure situations arise, you should first contact the airline's employees, who will tell you what to do correctly.

A returned air ticket can be rebooked for another date subject to payment of a fine.

Video

Passengers should remember that the lower the ticket price, the stricter the airline's requirements for its use and refund procedure. Despite these conditions, non-refundable air tickets allow you to significantly save on flights.

Before departure, it is worth preparing all documents, even those that may be needed for the procedure for returning air tickets in the event of unforeseen situations.

When purchasing non-refundable tickets, you should be prepared for the fact that airlines may not refund their cost if you cancel the flight.

Source: https://AviationToday.ru/poleznoe/vernut-dengi-nevozvratnyj-aviabilet.html